This privacy policy is intended to inform you how Kettering General Hospital (KGH) gather, define, and use personal information collect Friends and Family Test data via our website, such as your name, address, telephone number and email address. All your personal Information will be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation GDPR).

Information Collection:

Our Friends and Family Test and patient feedback website is provided and hosted by data processor The Ekko Group Limited (EKKO), Cambrai Court, 1229-1235 Stratford Road, Birmingham, B28 9AA who are registered with the Information Commissioners Office Data Publication Register at: ZA310893. EKKO does not own, control or direct the use of any of the data Kettering General Hospital store or process


“User” means an employee, or representative of KGH who primarily uses the restricted areas of the Site for the purpose of accessing the KGH website in such capacity.

“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.

KGH and its suppliers follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession.

We collect assorted information through the KGH website.

  • User-provided Information. When you use the Service, as a User or as a Visitor, you may provide, and we may collect Personal Data. Examples of Personal Data include name and email address. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual.
  • Automatically Collected” Information. When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies.

This “automatically collected” information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service.

We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.

Children’s Privacy

Protecting the privacy of young children is especially important. Our Service is not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under the age of 16 without obtaining parental consent.

Useful Links
Information Commissioners Office:

As the independent arbiter of information rights, the Information Commissioner has been charged with regulating the new rules for websites aimed at UK consumers.

Google Analytics: How Google Analytics use cookies:

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This privacy statement discloses the privacy practices for It applies solely to this website.